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Traders on a $1 Billion Cryptocurrency Exchange Say They Can’t Withdraw Money and Are Left in the Dark About Why

by Oscar Williams-Grut
Business Insider

LONDON — Customers of cryptocurrency trading platform Bittrex are complaining of problems withdrawing money and say they have been left in the dark by the huge US exchange.

Several Bittrex customers contacted Business Insider in recent weeks to complain about problems. Others have taken to Twitter and forums such as Reddit.

Dear bittrex, i have #BittrexTrouble with verification of my account (Name mismatch). Please solve the ticket #408405 which is i submitted 16 days ago. Thanks @BittrexExchange @BittrexSupport — Tugay Turkili (@Tuginhoo) December 6, 2017

The majority appear to have issues verifying their identities when trying to withdraw money from the platform. The people who BI spoke to are angry that they have received little to no communication from the platform about the issues, leaving them confused and concerned.

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