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RBS-NatWest confirm that duplicate mortgage payments were taken from customers during IT meltdown

by Lee Boyce

The ripple effect of the RBS-NatWest IT glitch two weeks ago is still being felt by its customers, as the banking group confirmed today that some duplicate mortgage payments have been mistakenly taken.

The group didn’t reveal exact figures, but said a ‘small’ number of customers have been affected by the error and has once again promised that no one will be left permanently out of pocket.

It issued yet another grovelling apology to customers and urged them to check statements and get in touch so it can put any problems right.

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